1. Company Information

AKON INDIA SALES CORPORATION
Shop No - 15/B, Shakuntala Apartment,
Aurangabad Naka, Panchvati,
Nashik, Maharashtra – 422003, India
GSTIN: 27ABUFA6964C1Z1

2. Support Channels

Customers may contact us through the following channels:

Phone Support: +91 8007879070
Email Support: info@akonindia.com
Office Address: Nashik (as mentioned above)
Support Hours: Monday to Saturday (10:00 AM – 6:00 PM IST)
(Sunday & Public Holidays Closed)

3. Scope of Support

We provide support for:

Order tracking and delivery updates
Product inquiries and specifications
Return & refund requests
Warranty assistance
Installation guidance (basic instructions)
Payment-related queries
Dealer and seller support (if applicable)

4. Response Time

We aim to respond within:

? Emails: 24–48 working hours
? Phone: Immediate during working hours
Return/Refund requests: 2–3 working days
Warranty claims: 3–5 working days

Response times may vary during peak seasons.

5. Technical Support Limitations

Basic troubleshooting guidance will be provided.
For electrical or installation-related issues, customers must consult certified technicians.
We are not responsible for damage caused by improper installation or electrical fluctuations.
On-site service is not guaranteed unless specified under warranty terms.

6. Warranty Support

Warranty support is subject to manufacturer terms.
Customers must provide invoice copy for warranty claims.
Physical damage, misuse, or unauthorized repairs are not covered.
Warranty replacement/repair timelines depend on manufacturer policies.

7. Order & Shipping Support

We assist customers with:

Order confirmation issues
Shipping delays
Incorrect deliveries
Damaged products during transit

Customers must report shipping-related issues within 48 hours of delivery.

8. Dealer & Seller Support (If Applicable)

Registered dealers/sellers can contact our support team for:

Account assistance
Payment settlement queries
Product listing guidance
Performance-related issues

9. Customer Responsibilities

Customers are expected to:

Provide accurate order details
Share invoice and product details when requesting support
Cooperate during troubleshooting
Use products as per instructions

Failure to provide necessary information may delay support resolution.

10. Escalation Process

If you are not satisfied with the initial response:

Request escalation via email with subject line: “Support Escalation – Order ID”
Management review will be conducted.
Final resolution will be provided within 5–7 working days.