AKON INDIA SALES CORPORATION

Effective Date: 01/02/2026

At AKON INDIA SALES CORPORATION, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Company Information

AKON INDIA SALES CORPORATION
Shop No - 15/B, Shakuntala Apartment,
Aurangabad Naka, Panchvati,
Nashik, Maharashtra – 422003, India
GSTIN: 27ABUFA6964C1Z1

2. Eligibility for Return

We accept returns only under the following conditions:

✅ Eligible Cases

• Product received is damaged during transit

• Product received is defective or not working

• Wrong product delivered

• Product missing parts or accessories

❌ Non-Eligible Cases

• Change of mind after purchase

• Incorrect product ordered by customer

• Minor scratches or packaging damage that does not affect product functionality

• Products damaged due to improper installation or misuse

• Electrical products installed without proper technician supervision (if required)

3. Return Request Process

To initiate a return:

1. Notify us within 48 hours of delivery.

2. Send an email or contact us with:

   • Order number

   • Invoice copy

   • Clear photos or video of the damaged/defective product

3. Our team will verify and respond within 2–3 working days.

Failure to report within 48 hours may result in rejection of the return request.

4. Condition of Returned Products

Returned items must:

• Be unused and in original condition

• Include original packaging, manuals, warranty cards, and accessories

• Not show signs of installation or usage (unless defective)

We reserve the right to reject returns if the product does not meet these conditions.

5. Return Approval & Pickup

• Once approved, we will arrange pickup (if applicable).

• In certain cases, customers may be required to ship the product to our Nashik address.

• Proper packaging is the responsibility of the customer to avoid further damage.

6. Refund Policy
Refund Timeline

• Refund will be processed within 7–10 working days after product inspection.

• Refund will be credited to the original payment method.

Important Notes:

• Shipping charges are non-refundable unless the return is due to our error.

• Payment gateway charges (if applicable) may be deducted.

• Cash on Delivery (COD) refunds will be processed via bank transfer.

7. Replacement Policy

• Replacement will be provided only for defective or damaged items.

• Replacement is subject to stock availability.

• If replacement is not available, refund will be issued.

8. Warranty Claims

• Products covered under manufacturer warranty should be claimed directly through authorized service centers (if applicable).

• Warranty does not cover:

  • Physical damage

  • Water damage (unless product is designed for water use)

  • Electrical voltage fluctuations

  • Improper installation

  • Unauthorized repairs

9. Cancellation Policy

• Orders can be cancelled before dispatch.

• Once shipped, cancellation is not allowed.

• Refund for cancelled orders will be processed within 5–7 working days.

10. Non-Returnable Products

The following items are non-returnable:

• Custom or special-order products

• Installed pumps or motors

• Products damaged due to improper electrical connection

• Clearance or discounted items (unless defective)

11. Limitation of Liability

AKON INDIA SALES CORPORATION shall not be responsible for:

• Installation charges

• Labor charges

• Business losses due to product failure

• Delays caused by courier services

12. Contact for Returns

For return requests, contact:

AKON INDIA SALES CORPORATION
Shop No - 15/B, Shakuntala Apartment
Aurangabad Naka, Panchvati
Nashik, Maharashtra – 422003

Phone: +91 8007879070
Email: info@akonindia.com